Alcatel-Lucent Contact Center and Attendants solutions are the gold standard for delivering a personalized and efficient "First Contact" experience. As a certified Alcatel-Lucent Partner, Service Provider, Wholesaler, Dealer, and Distributor, Signellent Technologies implements the OmniTouch Contact Center Standard Edition, which utilizes a unique, patented WYSIWYG matrix for call routing. This allows supervisors to reconfigure agent groups and call flows in seconds without technical programming. Supporting from 5 to 2,800 simultaneous agents on a single node, it provides mission-critical reliability with passive communication server (PCS) survivability for branch offices. Professional call handling is elevated by the 4059 Extended Edition Attendant Console, which provides receptionists with a comprehensive PC-based view of the entire organization’s presence and directory. As a leading Partner, Service Provider, Wholesaler, Dealer, and Distributor, we also offer the Visual Automated Attendant (VAA)—a SIP-based virtual receptionist that operates 24/7. VAA features an intuitive drag-and-drop programming interface, allowing businesses to create complex IVR menus, collect customer data via SQL/HTTP connectors, and provide text-to-speech greetings in multiple languages. For high-traffic control centers, we supply the Dispatch Console, ensuring every emergency or priority call is handled with zero latency. Signellent provides end-to-end integration with OmniPCX Enterprise Purple, ensuring a seamless flow between your front-desk attendants and back-office experts throughout India. 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