Signellent Revamps Co-Working Hub: 94% Less Downtime, Stronger Security, Happier Members

Customer Background

India’s finest Co-working Hub operates multiple locations, serving 1000+ members and companies with flexible office space. Their network supported over 2,200 devices daily (members and staff). The business’s challenges included legacy networking equipment,

high support tickets, and increasing security risks from unknown endpoints and outdated infrastructure.

Challenges Faced by the Customer

• Obsolete Network Equipment: 36% of switches and 31% of Wi-Fi access points (APs) were End-of-Support/End-of-Life (EOS/EOSL), causing frequent failures and lack of vendor support.
• Outdated Endpoint Software: 24% of connected endpoints were running outdated or unsupported software versions, increasing vulnerability to malware and compliance risks.
• Unused Yet Active Network Ports: Approximately 17% of network ports were powered but unused, leading to unnecessary energy consumption and expanded security attack surfaces.
• High Support Ticket Volume: Frequent hardware failures and network instabilities resulted in increased support tickets and operational disruptions.
• Security Risks from Unknown Endpoints: Lack of visibility and control over endpoints introduced potential entry points for cyber threats, compromising network integrity.
• Inefficient Asset and Lifecycle Management: Legacy systems and manual tracking hindered proactive maintenance, upgrades, and lifecycle planning.

Mitigation: Signellent’s PRIME Approach

PLAN: Defined customer objectives: minimize downtime, increase security, improve asset ROI, and prepare for future technology upgrades.

RESEARCH: Comprehensive asset audit catalogued 420 network devices, performed full port and endpoint utilization analysis, and surveyed wireless coverage versus workspace usage.

INNOVATE:

• Identified consolidation opportunities (e.g., merging low-utilization network segments).
• Recommended secure Wi-Fi segmentation and adoption of zero-trust endpoint management.
• Planned for rapid migration of EOS/EOSL hardware.

MOBILIZE:

• Created an actionable roadmap to refresh 36% of switches and all outdated APs within 90 days, and segmented wired and wireless networks for tenants and guests.
• Scheduled phased software upgrade cycles and automated asset lifecycle reporting.

EXECUTE:

• Replaced and decommissioned all legacy devices (142 switches/APs), upgraded security controls, and automated endpoint management.
• Reduced network ports in use by 19%, cutting energy spending across locations.